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Help & FAQs

Getting Started

Do you service my area?

If you are within a 20 mile radius of Portland, then yes!

What is included in a regular cleaning?

Vacuuming, dusting, mopping of floors, cobweb removal, as well as bathroom and kitchen cleaning. We wipe down door handles, light fixtures, table tops, and counters. Also included is disposal of any trash and replacing of the bag as well.

How much will it cost?

On our booking page, the price will adjust depending on services/extras on the bottom for easy viewing! No hassle, in-person quotes, or phone calls.

Do you bring your own cleaning supplies, products and equipment?

Yes, we bring all of our own supplies. If you ever would prefer us using a certain product, just let us know and we will try our hardest to accommodate to your needs!

Can I request special tasks or extras?

Yes you can! Either send us an email, or leave a little note at the bottom of the Booking Page when you book!

Services

What services do you provide?

We offer house cleaning, gutter cleaning, window cleaning, and pressure washing.

Do you offer commercial cleaning services?

Yes we do. Feel free to email us at support@newcleaning.com or call (971)222-6205 for a quick on-site quote within a day or two.

Do you offer window cleaning?

Yes, we absolutely do. We started off as a window cleaning company when we started and done it ever since. Since there is no way to incorporate window cleaning into our booking system, we ask that people call and we can swing by and give FREE estimates on any of our services.

Do you offer gutter cleaning?

Yes, we do! Gutter cleaning has been a service we’ve offered for at least 10 years now. As a team, we have cleaned hundreds of gutters and can tackle any single job. We are extremely careful and well experienced. The service is by appointment via phone call/email only. We offer free flowing gutters, tight fitting gutter with no loose nails, and a 100% satisfaction guarantee.

Do you offer pressure washing?

Yes, we do! We have the equipment and supplies to tackle any job with a 100% satisfaction guarantee. Driveways, sidewalks, rooftops, walkways, and many more are a few of the many different pressure washing services we offer. Just give us a call or an email, and we can come out to your home for a FREE estimate for the work involved. Reasonable orices and quality work is our priority.

What is a deep cleaning?

A deep cleaning differs from a normal recurring cleaning in a few, but fairly significant ways. Typically it involves moving kitchen and household appliances and cleaning the area that is covered by said appliances/household items. We will carefully move the items over and do a thorough wipe-down/dusting to ensure the area is 100% clear of any dust, cobwebs, liquids, or stains. We recommend a deep cleaning for the first time, with then recurring normal cleanings being the typical up-keep to prevent from needing deep cleans down the road.

What is a move in/move out cleaning?

Most apartments or house contracts require a “surface cleaning” before moving in or out of a new place. We help out with that! We will do the following to make the transition between places easy: dusting (everything), removing all personal items, removing nails from walls, cleaning kitchen appliances, cleaning out and wiping down cabinets, scrub toilets, wipe down sinks and counter tops, wipe down all flat surfaces, and vacuum/sweep all of the floors.

Trust & Safety

Can I trust my cleaning professional?

We have meticulously vetted all of our cleaners to ensure nothing but the best quality of work, while following through with all your wants and needs. New Cleaning is also licensed, bonded and insured as well.

What happens if something goes wrong during my appointment?

If anything happens, feel free to give us a call, email or reach us via social media and we will do everything we can to fix it!

Is my billing information kept safe and secure?

We use Stripe for our credit card service. Dependable and easy! You can rest easy knowing its safe!

Do the cleaning professionals go through a background check?

Yes, they sure do. With the vetting process, we do a background check, have a sit down, and also put them through a training seminar to ensure quality.

What is your 100% satisfaction guarantee policy?

If we do not meet your expectations in any way, we will re-clean your house at no cost. If still unsatisfied, we will refund back 100% of the price.

About Us

How long have you been in business?

16 years. We have served thousands of clients over the years and will continue doing so!

Are you licensed, bonded and insured?

Yes we are!